Help and services

After creating an account on GP Batteries and subscribe, you will receive a promo-code by email. You will need to enter the designated promo-code before check out to enjoy the first order discount.

When you create an account you will be able to access your order history, edit your preferred delivery address and take advantage of pre-filled forms during the checkout. You can also choose to receive exclusive promotional information from GP Batteries.

Click here to create an account. Click on the button 'Register' under the section ‘New customer?’ and you will be directed to a new page where you can enter your personal details. As soon as your account has been successfully created, you will receive a confirmation by email.

If you forget your password, please click "My account", and choose "Forgot your password" to enter your E-mail. You will receive an email from our system for resetting your password.

If you need to update your personal information, please click on 'My account', then enter your login information. After log-in, please click “View addresses” to “Edit” or “Delete” or “Add New Address” to update your personal information, then click "Submit".

We care about your privacy. Any information you provide is received, stored and managed by us in line with our Privacy and Security policies detailed below which are in line with European and UK regulation. For more information about our Cookie & Privacy Policy.

When your order has been shipped we will send you a dispatch confirmation by email with the tracking number of your parcel so you can monitor its progress.

Within a few minutes after you have placed your order you should receive the order confirmation. If you do not see the email in your inbox, be sure to check your junk folder and add us to your safe sender list. If you still haven't received your order confirmation, there is a chance that the email address has been entered incorrectly or the payment process has failed. To be able to find your order please contact our customer support.

If you are placing the order as a member, please login your account and click the related order number under order history to check the status of your orders.

We process our orders as fast as possible to provide fast deliveries. If your order has not yet been shipped and the information has not been transferred to the warehouse, we are still able to change your order. You can check the status of your order in your personal account and contact our customer service.

If you have not yet received your order, it could be due to a delay in the delivery. You can always check the status of your order via the track and trace code that has been sent to you by email. If the goods are lost in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see returns policy for further details.

Free Shipping is available within Hong Kong SAR on orders over HK$200*.
1. Free shipping for orders over HK$200*. For purchases below HK$200 in a single order, a flat shipping rate of HK$30 will be charged. Up to 1kg, HK$6 per 0.5kg afterwards.
2. Free shipping for orders over HK$500*. Up to 8kg, HK$6 per 0.5kg afterwards.

*In general, free delivery service is currently available in Hong Kong Island, Kowloon and New Territories (including Lantau Island, Disneyland, Ma Wan, Discovery Bay, Sai Kung). For the special Warehouse, Logistics Centre, Airport, Terminal, Wan Chai Convention and Exhibition Centre, AsiaWorld-Expo: additional HK$300 will be charged.

Orders will be processed within 3–5 working days after payment is completed; Standard Delivery Schedule (Information from SF Express Hong Kong official website will be final):
Commercial addresses#: Before 6:00 PM, Monday to Friday
Residential addresses#: Before 8:00 PM, Monday to Friday
SF Express Service Points: Before 7:00 PM, Monday to Friday
Not applicable on Saturdays, Sundays, and Hong Kong public holidays^
This service does not apply to shipments collected via SF Lockers and/or SF Partner Points
Remarks:
^ Shipments sent after the specified cutoff time (Mon–Fri) or on Saturdays, Sundays, or public holidays will be delivered according to the standard local delivery schedule
#Excludes remote areas and locations that require special warehouse handling arrangements

Should you have any enquiries regarding to delivery, please kindly email us via gpbmhk@goldpeak.com

We ship our parcels with SF Express. Once your order has been dispatched you will receive a track and trace link to track your parcel.

GP Batteries Online Store (hk.gpbatteries.com) promises to provide you with a “7-day Return Policy” after the receipt of your purchase (as determined by the delivery date).

Customer can return the products purchased at GP Batteries Online Store for any reason while the returning item should be unused and without any damages and scratches within 7 days of receiving your order (specific marketing events are subject to related terms and conditions).
Unless there is product quality problem, all products are NOT allowed to return or exchange for a new one.

Customer can return the products purchased at GP Batteries Online Store for any reason while the returning item should be unused and without any damages and scratches within 7 days of receiving your order (specific marketing events are subject to related terms and conditions).

You can log in to your account and check the order status under the corresponding order number in the “Order” section.

If your order status is “Not Shipped”, you can click “Cancel Order”. Once successfully canceled, you will receive an email notification.

If your order has already been shipped and you wish to cancel the entire order, please contact us as soon as possible. We will handle your request according to our return policy.

Once a return or refund request is confirmed, we will refund the amount to your original credit card / payment platform within 14 working days.

The refund amount will be based on the actual amount paid.

The actual date the refunded amount is credited is subject to the processing time of the bank or online payment platform.

At GP Batteries you can pay for your order safely and easily through Visa, Mastercard, Apple Pay, and American Express.

After your order is paid, you will receive an order confirmation by email with a link to download your invoice.

If your payment has failed, please contact us via email gpbmhk@goldpeak.com so that we can advise you on the next steps.

Customer can return the products purchased at GP Batteries Online Store for any reason while the returning item should be unused and without any damages and scratches within 7 days of receiving your order (specific marketing events are subject to related terms and conditions).
Unless there is product quality problem, all products are NOT allowed to return or exchange for a new one.

Once we receive the returned products and determine that it meets the return criteria, we will credit back the refund to customer credit card account within 4-6 weeks.